Service Center Manager

About the Role

Atlantic Emergency Solutions is seeking an experienced full‑time Service Center Manager for its Columbus, OH service center. The role leads a service center that supports fire trucks and emergency equipment, providing a stable, Monday‑through‑Friday work environment focused on efficiency, accountability, and teamwork.

Schedule

Monday through Friday, 7:00 a.m. – 4:00 p.m. (no rotating shifts). Paid holidays (no waiting period).

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off – start earning day 1

Key Responsibilities

• Oversee daily service center operations, including workflow, scheduling, and productivity
• Develop and maintain strong customer relationships
• Monitor operational costs and drive service center profitability
• Oversee the accuracy and timely closing of repair orders and parts tickets
• Handle and resolve customer concerns in a professional and timely manner
• Maintain dealer relationships and support service work contracts
• Oversee warranty claim processing and ensure timely reimbursement
• Ensure compliance with company policies, safety standards, and industry regulations

Leadership Responsibilities

• Provide training, coaching, and ongoing development for team members
• Manage employee relations and maintain a positive work environment
• Lead performance management, including setting expectations and holding team members accountable
• Motivate and lead the team to perform at a high level while maintaining quality and safety standards

Requirements

• 5–7 years of experience in a related field
• 3 years of supervisory or leadership experience (preferred)
• Strong leadership and team‑management skills
• Excellent organizational, time‑management, and communication skills
• Ability to manage multiple priorities in a fast‑paced environment
• Valid driver’s license with an acceptable driving record
• Ability to pass pre‑employment drug screening

Work Environment & Physical Demands

The primary work environment is an indoor service facility with regular interaction in the shop and occasional field support as needed. The role involves standing, walking, lifting, pushing, pulling, crouching, and climbing, and exposure to shop conditions such as noise, equipment, and occasional outdoor environments.