Service Center Coordinator

Community Ministry

Represent The Salvation Army within the faith-based community. Provide assistance within the guidelines of The Salvation Army, including referrals to other faith-based resources as needed.

General Office Duties

• Produce and process office correspondence, including letters, emails, and mass mailings.
• Maintain and inventory all Salvation Army equipment and supplies, including the ordering of office supplies.
• Keep and compile accurate records ensuring that reporting and record-keeping follow policy and procedure.
• Answer incoming telephone calls, assisting the caller with information, referrals and appointments as needed.
• Maintain a clean, uncluttered, and safe office and storeroom environment.

  Social Services

  • Interview and assist clients within the guidelines of each assistance program, referring to other resources as needed and maintaining records according to procedures.
  • Attend meetings and collaborate with other community agencies and resources to ensure knowledge of their programs to provide referrals and avoid duplication of services.
  • Seek, obtain, and maintain vendor relationships to assist clients.
  • Develop, coordinate and participate in seasonal distributions including, but not limited to, holiday food & toys, back to school and summer camp for children and adults.
  • Organize and maintain an ongoing pantry of food items within guidelines.
  • Develop resources to ensure donations of food items.

    Volunteers

    • Recruit, train and manage volunteers to assist with the center programs and special events.
    • Recruit, develop and maintain an active Advisory Board.

      Fundraising and Resources

      • Aid Field Representative with identifying and applying for local sources of grants, in-kind donations and other income to ensure the financial stability of the Service Center.
      • Aid Field Representative and Service Extension staff in maintaining documentation and reports as needed for each funding source.
      • Organize and supervise annual fundraising events, including a kettle campaign.
      • Ensure that all paperwork involving donations of cash and gift-in-kind items is complete according to policy.

        Public Relations & Social Media

        • Work with the Public Relations Director and the Field Representative to properly promote programs and respond to questions from the public on various media platforms.
        • Act as The Salvation Army representative for the local community.
        • Submit copies of all public relations interviews, newspaper stories, and other materials to the Divisional Headquarters, ensuring any required paperwork is complete and on file.
        • Seek out sources of non-cost publicity for the center and its activities, maintaining positive media relationships.
        • Attend meetings and present program information to volunteer groups, local churches, service clubs, businesses, community meetings, and others.

          Emergency Disaster Services (EDS)

          • Aid in the work and ministry of EDS as needed.

            Other

            • Perform other duties not necessarily mentioned above but may be requested to ensure the overall success of the Service Center and The Salvation Army.
            • Personal vehicle may be necessary to pick up and deliver gift in kind, supplies and items needed.

              Knowledge, Skills, Abilities And Other Qualification Requirements

              • High school diploma
              • The minimum age is 21
              • Minimum two (2) years Secretary/Administrative Assistant experience preferred
              • Minimum one (1) year social service experience preferred
              • High level of professionalism and confidentiality
              • Computer literate in Microsoft Word, Excel, Publisher, Outlook and TEAMS preferred
              • Knowledge of The Salvation Army and its organizational structure is preferred
              • A person with high integrity with professed Christian beliefs and lifestyle who is comfortable discussing Christianity with children and adults preferred
              • Excellent communication skills, both written and verbal
              • Professional telephone etiquette
              • Excellent organizational skills
              • Attention to detail and ability to track and present accurate information
              • Ability to work independently and with minimal supervision
              • Ability to work well in a rapidly changing work environment managing multiple tasks at one time
              • Maintain a good rapport and communication with other staff members, volunteers, vendors and the public
              • Certificates, Licenses, Registrations:
              • Possess and maintain a current, valid California Class C Drivers License
              • Must be 21 years of age or older
              • Possess and maintain current vehicle registration
              • Possess and maintain current full coverage vehicle insurance
              • Complete and pass The Salvation army vehicle course training within 30 days of employment
              • Current Food Handlers Certification or obtain within 30 days of beginning of employment
              • Complete and pass Protecting the Mission training within 30 days of employment
              • Complete and pass Salvation Army harassment training within 30 days of employment

              Physical Requirements

              • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
              • Ability to grasp, push, and pull objects
              • Ability to reach overhead
              • Ability to lift to 25 lbs.