Service Center Clerk II

Job Summary

Answer telephones with a heavy call volume and direct calls with accuracy.

Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies.

Prepare all paperwork and the repackaging of all OS&D freight.

Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to Service Center management.

Maintain a clean and organized OS&D area.

Contact customers and coordinate delivery times to schedule appointments for freight delivery.

Identify freight bills requiring special delivery instructions.

Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or service centers to trace shipments.

Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer.

Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials.

Verify and process paperwork and procedures concerning claims, charges and tracing of freight.

Scan and/or image bill of lading receipts.

Transfer information from the bill of lading to the bill format to prepare bills for freight movement.

Prepare bills for freight movement, applying the appropriate tariffs and charges to each shipment.

Place shipments on-hand.

Aid with handling dispatch phones to assist with customers and drivers.

Regular attendance is required.

Qualifications

• High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background.
• Experience in billing, collections, tracing & OS&D preferred.
• Computer skills; proficient in MS Word and Excel required.
• AS400 experience strongly preferred.
• Strong customer service skills.
• Good clerical skills.
• Possess excellent verbal and written communication and listen skills.
• Ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or management.
• Experience in the transportation industry a plus although not required.
• Ability to lift approximately 20 lbs., or more if required by the essential functions of the job.
• Ability to comply with all company policies, rules, procedures and Code of Conduct.
• Ability to interact well with others.
• Ability to work independently, or in a team setting.
• Ability to work under tight time constraints in a high volume environment with multiple priorities.
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines.
• Passes a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• Authorized to work in the United States.

Physical Demands

• Frequent exposure to work near moving mechanical parts and fumes or airborne particles.
• Frequent exposure to high/precarious places, with hazardous materials, and in various weather conditions.
• Noisy work environment ranging from quiet to loud as required by the essential functions of the job.

About Estes

Estes is the largest, privately owned freight carrier in North America. As an asset-based transportation provider with a global footprint, Estes always goes the extra mile to deliver reliable freight solutions and exceptional service that keep its customers coming back.

Ethical and honest, with nearly a century of freight shipping expertise, Estes has worked through the decades to build a robust fleet and vast network of over 10,000 doors and 280 terminals. And the company’s comprehensive transportation solutions are backed by its continued investment in technology resources, as well as the support of more than 24,000 fiercely committed employees.

Estes offers comprehensive freight shipping solutions, including Less Than Truckload (LTL), Volume LTL and Truckload, Time Critical Guaranteed, Custom Shipping and Logistics, and Final Mile.

We Are Estes Strong

Our mission at Estes is to deliver responsive freight solutions so our employees and customers can focus on what matters most. It is that type of commitment, along with plenty of hard work, that keeps us going strong as America’s largest privately owned carrier after 90 years in business.

At our core is a family-inspired culture built on integrity and trust that drives the way we work. What does it mean to be Estes Strong?

Just ask any of our 24,000 teammates. We work together to overcome challenges with courage, grit, and determination.

Are you ready to be part of the Strength of Estes?

Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.