Service Center Clerk II

Job Summary:Answer telephones with a heavy call volume and direct calls with accuracyMaintain count list of items received or shipped and check against bill of lading, recording any discrepanciesPrepare all paperwork and the repackaging of all OS&D freightMaintain accurate records to report all OS&D freight issues on a daily or weekly basis to Service Center managementMaintain a clean and organized OS&D areaContact customers and coordinate delivery times to schedule appointments for freight deliveryIdentify freight bills requiring special delivery instructionsRespond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or service centers to trace shipmentsRespond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customerInvestigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat MaterialsVerify and process paperwork and procedures concerning claims, charges and tracing of freightScan and/or image bill of lading receiptsTransfer information from the bill of lading to the bill format to prepare bills for freight movementPrepare bills for freight movement, applying the appropriate tariffs and charges to each shipmentPlace shipments on-handAssist with handling dispatch phones to assist with customers and driversRegular attendance is required.This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks. Qualifications:High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent backgroundExperience in billing, collections, tracing & OS&D preferredComputer skills; proficient in MS Word and Excel requiredAS400 experience strongly preferredStrong customer service skillsGood clerical skillsPossess excellent verbal and written communication and listen skillsMust have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or managementMust have the ability to solve problems where solutions are easily identifiable and their solutions are standard and specifically definedExperience in the transportation industry a plus although not requiredMust be able to lift approximately 20 lbs., or more if required by the essential functions of the jobMust be able to comply with all company policies, rules, procedures and Code of ConductMust be able to interact well with othersMust be able to work independently, or in a team settingMust be capable of working under tight time constraints in a high volume environment with multiple prioritiesResponds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlinesMust pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background checkMust be authorized to work in the United States Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand; walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job. Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job. About EstesEstes is the largest, privately owned freight carrier in North America. As an asset-based transportation provider with a global footprint, Estes always goes the extra mile to deliver reliable freight solutions and exceptional service that keep its customers coming back. Ethical and honest, with nearly a century of freight shipping expertise, Estes has worked through the decades to build a robust fleet and vast network of over 10,000 doors and 280 terminals. And the company’s comprehensive transportation solutions are backed by its continued investment in technology resources, as well as the support of more than 24,000 fiercely committed employees. Estes offers comprehensive freight shipping solutions, including Less Than Truckload (LTL), Volume LTL and Truckload, Time Critical Guaranteed, Custom Shipping and Logistics, and Final Mile. We Are Estes StrongOur mission at Estes is to deliver responsive freight solutions so our employees and customers can focus on what matters most. It is that type of commitment, along with plenty of hard work, that keeps us going strong as America’s largest privately owned carrier after 90 years in business. At our core is a family-inspired culture built on integrity and trust that drives the way we work. What does it mean to be Estes Strong? Just ask any of our 24,000 teammates. We work together to overcome challenges with courage, grit, and determination. Are you ready to be part of the Strength of Estes. EEO statement:Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.