Service Center Associate

Responsibilities

• Perform simple mechanical and/or electrical service duties (troubleshooting and repairing of equipment and other products)
• Manage inbound phone calls, online inquires and customer walk-ins
• Able to perform routine tasks related to the process that they support
• Strong collaboration with customers and branch staff on dealing with issues
• Process customer requests such as rental quote generation and order placement over the phone, in person or via email
• Answer routine product questions and direct questions to appropriate service or sales personnel when necessary
• Enter orders and arrange delivery to all sites and locations per the individual agreement including an understanding of the agreement of freight terms
• Support Service Shop Technicians in completing work orders and pulling necessary parts for product repair
• Supports branch staff in compiling metrics
• Aids branch manager and service staff ensuring customer requests are completed in a timely manner
• Ensure correct time entries and appropriate billing is maintained for projects and service engagements
• Obtain and updates forms of payment to process for service orders from customers
• Ensures all service operations and part numbers are added to service orders
• Ensures on-site tech safety credentials or current training in place

Qualifications

• Create and maintain safe working environment and culture within the organization
• Take care of internal and external customer needs and expectations
• Demonstrates high impact culture through innovation, accountability and empowerment
• Must be able to function in a team environment; usually works with direct supervision but can work independently if needed
• Task execution for area of responsibility up to levels defined in Xylem's DOA policy
• On the Job Training as advised by supervisor
• Travel Requirements: Less than 5%
• Driving Requirements: N/A