Service Cashier & Receptionist

About the Role

Pohanka Lexus is seeking a high-energy and accurate Cashier & Receptionist to serve as the first contact for our valued clients. This role involves a variety of tasks, including greeting customers, managing phone communications, and processing payments.

Responsibilities

• Answer phones and direct consumers to the proper department in a timely manner, minimizing customer hold time.
• Greet and receive prospects and customers in a professional, friendly, and efficient manner.
• Assist in scheduling and confirming service appointments.
• Calculate customer bills using the dealership’s computer system.
• Receive cash, checks, and credit card payments, recording amounts on repair orders or counter tickets.
• Make change accurately and issue receipts to customers.

Requirements

• Excellent communication skills.
• Outgoing and positive demeanor with a professional presentation.
• Punctual nature and ability to handle schedule flexibility.
• Must be able to pass a drug test.

Benefits

• Medical, dental, life, and disability insurance.
• 401K with company contribution.
• Paid vacation, personal leave, and holidays.
• Bonus programs.
• Vehicle purchase programs.

About the Dealership

The Pohanka Family of Dealerships operates 21 locations across Northern Virginia, Maryland, Washington DC, and Texas. Founded in 1919 as a single service repair facility, the group is built on principles of customer and team member ease, excellent service, and long-term relationships. Pohanka partners with over 1,200 local organizations, contributing more than $2 million annually through its Community Outreach Program.