Service Cashier

About the role

The Service Cashier receives payments for products or services sold by the dealership and plays a key role in providing a positive customer experience. This role manages cash handling, reconciliations, and customer transactions while supporting other administrative functions as needed.

Responsibilities

• Greet customers at service checkout in a pleasant and professional manner
• Compute customer bills accurately
• Receive cash, checks, and credit card payments and record amounts received
• Make change and issue receipts to customers
• Provide refunds or credit memorandums for returned merchandise as directed by management
• Reconcile cash drawer daily and ensure accuracy
• Work with service manager to stay informed of products, services, features, and pricing changes
• Answer customer questions regarding products or services, or refer them to the appropriate team member
• Handle customer complaints professionally, escalating when necessary
• Provide clerical and secretarial assistance to departments as needed
• Serve as backup to the switchboard operator
• Maintain a professional appearance and a neat, organized work area
• Perform other duties as assigned

Requirements

• Strong attention to detail and accuracy in handling cash and transactions
• Excellent customer service and communication skills
• Ability to manage multiple tasks and prioritize effectively
• Basic math and computer skills
• Professional appearance and demeanor
• Previous cash handling or retail experience preferred