Service Cashier/Administrator - Mercedes-Benz Fremont

About the role

The Service Cashier/Administrator processes payments for work completed or purchase of parts requests, reconciles repair orders and parts invoices, and collects money from Parts and Service transactions in the dealership.

Responsibilities

• Inspect every service repair order and/or parts invoice for proper completion and accuracy
• Reconcile the repair orders by transferring the appropriate information from each repair order hard copy to the soft copies
• Calculate the materials charge applicable for each order
• Calculate the taxes to be charged on the categories of goods or services taxed in the local area
• Collect the total retail charges from the customer in cash, check, or authorized charge account
• Provide the customer with the proper change and/or receipt
• Complete the accounting section of the repair order as directed by the controller
• Update the customer's service history file according to the procedures specific to the department's service history system
• Deliver to the accounting department all repair orders and parts invoices closed during the business day
• Control the keys associated with completed repair orders, return keys to the customer or porter when bills are paid, and direct customers to where they may find their vehicle
• File repair orders as directed by the service department manager
• Answer the service department telephone, transfer calls to the people requested or best suited to take the calls, and take written messages when the needed personnel are not available
• Control and turn into the business office any sublet bills associated with the repair orders
• Ensure that customer complaints are handled promptly, with genuine concern and according to dealership guidelines
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers
• Perform any other administrative tasks as directed by management

Requirements

• High school diploma or equivalent
• Ability to read, write, add, subtract, divide, and comprehend written instructions and information
• 6-12 months previous work experience (preferred)
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience (preferred)

Pay

$22/hr

Schedule

Monday, Wednesday, Friday: 9 AM–6 PM
Saturday: 8 AM–5:30 PM

Benefits

• Competitive compensation and 401k matching
• Health, dental, and vision insurance plans
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to YouDecide, a website with offers from top providers and retailers
• Participation in DRVPNK mission to raise and donate millions of dollars to cancer research and treatment