Service Care Coordinator

Position Highlights

1.0 FTE (40 hours per week) $19.39-$23.76/hour DOE with the ability to go higher for highly experienced candidates
Additional pay for your bilingual skills, paid on hours worked
24/7 telemedicine
Profit sharing & 403(b) retirement plan available
Generous PTO, 8 paid holidays, and much more!

What You’ll Do

• Executes incoming calls, assesses client/patient needs, and identifies appropriate services
• Collections appropriate documentation to support and determine program services eligibility
• Affords client/patient with scheduling dates for appointments or classes
• Processes patient referrals for a variety of services including Medical, Dental, and programs including Behavioral Health
• Maintains and documents active referrals and client participation
• Affords patient information is complete and entered in appropriate data system
• Responds to basic questions from patients
• Provides follow-up contact with patient regarding service and referrals recommended
• Encourages client participation and retention in various programs and classes
• Provides program administrative support such as data entry, client file management, report development and contract compliance
• Coordinates and promotes YVFWC programs
• Recruits clients/patients for dental services, medical services, social services or education classes
• Reserves conference rooms, obtains supplies, organizes snacks for classes
• Presents program information in various internal and external community meetings
• Performs other duties as assigned

Qualifications

• High School Diploma or General Education Diploma (GED)
• One year of administrative support and customer service experience
• Two years’ administrative support experience in a social services or healthcare setting
• Valid Driver’s License and proof of automobile liability insurance coverage
• Applicable license or certification
• Some positions may require program specific certification

Tomando Master Trainer duties (if assigned)

• Required to train and support CDSMP Lay Leaders
• Ensures the fidelity of the curriculum and keeps up to date with program changes
• Maintain Tomando Master Trainer Certificate