Service Captain

About the Role

Butler’s Pantry has been delivering exceptional catering experiences for over 50 years. As a Service Captain, you will supervise service responsibilities at events, ensuring high-quality interactions with clients and guests while upholding professional service standards. This leadership role involves guiding and managing service staff to create memorable events.

Responsibilities

• Maintain a supervisory role at events, performing tasks and filling any role as needed.
• Motivate service staff to maximize efficiency, quality, and productivity.
• Mentor, train, coach, and provide constructive feedback to the service team.
• Follow up on work-related correspondence with the Butler’s Pantry management team.
• Understand and enforce the Service Manual; clarify procedures for service staff.
• Adhere to all company policies and procedures.
• Plan event logistics in advance, including assigning roles to front-of-house staff.
• Manage team time, including clocking staff in/out and reviewing timecards.
• Collaborate with Chefs and Facility Managers to complete venue closing checklists.
• Demonstrate leadership by modeling appropriate behavior and fostering a positive team environment.
• Act as a MIBE (Make It Better Everyday) Leader by recognizing and rewarding team members.
• Support a culture that attracts, retains, and motivates top-quality service staff.
• Serve as an ambassador for the company, sharing its core values and vision.

Requirements

• Extensive experience in the hospitality industry.
• Ability to thrive in a team-based, client-focused service environment.
• Highly developed interpersonal skills and professional appearance.
• Mature, independent judgment to handle fast-paced, high-stress situations.
• Strong work ethic and ability to maintain positive working relationships.
• Tact, diplomacy, and professionalism in sensitive situations.
• Ability to provide unbiased feedback in complex situations.
• Physical stamina for standing long periods and lifting heavy loads.

Benefits

• Competitive compensation.
• Flexible hours.
• Employer-paid Employee Assistance Plan (EAP).
• 401k with employer match (eligibility requirements apply).