Service Business Unit Lead

What You Get To Do

• Lead a team of service technicians and coordinators — set expectations, coach continuously, and build a high-performing team
• Drive service operations excellence: scheduling, job prioritization, turnaround time, labor utilization, and profitability
• Maintain and continually improve shop organization, tooling, SOPs, and job workflow
• Champion safety in shop and field service operations — develop programs, enforce standards, and lead by example
• Perform quality reviews of inspection and field service reports; continuously improve quality programs
• Support service quoting efforts with technical review and profitability optimization
• Collaborate with sales teams to support customer presentations, joint visits, and business development
• Build and maintain strong customer relationships; assure customer focus across the team
• Conduct regular team meetings, address performance issues directly, and participate in setting team goals and growth targets

What We Need From You

• Bachelor's degree in a related field, plus 5 years of relevant experience including leadership; or significant equivalent leadership experience in service operations
• Full-time, in-person position in either Geiger’s Aston, PA or Baltimore locations, with frequent travel to the other location and customer locations as needed
• P&L familiarity is a plus
• Hands-on background as a technician, project coordinator, and/or supervisor
• Proven ability to lead and develop a technical team
• Strong organizational skills and ability to prioritize tasks
• Ability and desire to coach and grow your team’s capabilities
• Experience maintaining safety programs and training
• Strong written and verbal communication skills; comfortable leading in a variety of situations
• Sharp problem-solving skills with attention to quality and detail
• Customer-focused mindset and professional demeanor
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Physical ability to work in a shop environment and occasionally lift to 50 pounds

Benefits and Team Member Perks

• Competitive compensation and a team-centered environment
• Generous paid time off
• Professional development opportunities and educational reimbursement
• Comprehensive health insurance coverage
• 401(k) with generous company match
• Health and wellness program with participation rewards
• Community involvement, including paid volunteer days and charitable contribution matching