Service Business Development Associate

Bergey’s Inc. is a family‑owned business serving customers since 1924. With over 50 locations and more than 1,800 team members across Pennsylvania, Delaware, Maryland, and New Jersey, the company emphasizes a welcoming, transparent, and forward‑thinking environment that promotes personal and professional growth.

Location: Bergey’s – Colmar, PA

Benefits

• Vacation and PTO time
• Paid Holidays
• 401(k) with profit sharing
• Medical, Dental, and Vision insurance
• Employee Assistant Program
• FSA and HSA plans
• Life Insurance
• Opportunities for Advancement
• Employee Referral Program
• Employee Discount

Summary

The Service Business Development Associate serves as the trusted voice of the dealership, handling inbound customer communications, scheduling service appointments, supporting retention efforts, and delivering an exceptional experience through professional and efficient communication. The role requires a friendly, organized, and customer‑focused team member who enjoys helping people and wants to grow with a dealership group that values both its customers and employees. A warm, professional phone presence, strong communication skills, and a commitment to excellent service are essential. While automotive or call‑center experience is preferred, the company will train the right individual who brings a positive attitude, dependability, and a desire to learn.

Compensation

Competitive hourly compensation based on experience and qualifications. Employees have the opportunity to earn a monthly performance bonus based on individual contribution and performance. Additional benefits and incentive programs are available to eligible employees.

Essential Duties

• Answer inbound customer calls in a professional, friendly, and efficient manner.
• Serve as the primary point of contact for incoming service appointment inquiries.
• Schedule, reschedule, and confirm service appointments.
• Communicate with customers via phone, email, text, and other approved channels.
• Accurately document customer concerns, appointment details, and communication history within dealership systems.
• Act as a liaison between customers and the service department.
• Work closely with service personnel to support effective appointment scheduling and capacity management.
• Follow up on missed appointments, declined services, and other retention opportunities as directed.
• Assist with customer outreach campaigns and dealership communication initiatives.
• Direct calls and inquiries to the appropriate dealership personnel when necessary.
• Maintain accurate customer records and notes.
• Respond to customer inquiries and concerns in a timely and professional manner.
• Meet established performance goals related to appointment scheduling, customer engagement, and call handling.
• Perform other administrative and customer service duties as assigned.

Certificates, Licenses, Registrations

• Valid Driver's License
• Successful completion of pre‑employment background checks and drug screening