Service Billing Coordinator

As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world with cutting-edge technologies and continuous advancements. We believe innovation and technology are key to a sustainable future and global solutions. With a diverse portfolio spanning Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology, ZEISS is a global company with over 42,000 employees, including more than 4,000 in the US and Canada.

About the role

This hybrid position is located in Maple Grove, MN, requiring in-office presence on Tuesdays, Wednesdays, and Thursdays. The Service Billing Coordinator manages the end-to-end monthly billing cycle, ensures accurate and timely creation of service contracts, and maintains data in relevant systems. The role demands strong attention to detail, a focus on customer satisfaction, and the ability to identify and implement process improvements.

Responsibilities

• Process all paperwork related to each scheduled service job as stated in working instructions.
• Create service contracts and service orders for all contract-related services.
• Assist in updating and maintaining all invoicing-related working instructions.
• Handle incoming customer questions and complaints.
• Work with service technicians to review, complete, and bill all service orders accurately and in a timely manner.
• Collaborate with other departments for fast resolution of service billing topics.
• Inform Service Manager(s) and/or Contract and Order Process Manager of customer complaints or disputes.
• Advise Regional Service Managers of issues concerning technician paperwork quality or parts problems.
• Assist in maintaining all databases and systems.
• Advise the Contract and Order Process Manager of difficulties or discrepancies in current processes or systems.
• Participate in ongoing continuous improvement efforts, including process improvement events.
• Support the Contract and Order Process Manager with reports, analysis, and review of orders, projects, or inventory as requested.

Requirements

• Positive attitude and willingness to learn.
• Ability to follow and execute standard operating procedures and departmental guidelines.
• Working knowledge of computers and common software applications, including MS Office Suite.
• Data entry proficiency with 10-key.
• Excellent verbal and written communication skills, problem-solving skills, and attention to detail.
• Highly organized with a history of multitasking and achieving results, including balancing multiple tasks within deadlines.
• SAP experience preferred.
• Experience with related ERP or CRM operating systems required.
• Two years of post-secondary education in Accounting or a related field, or four years of related experience preferred.

Pay

The annual pay range for this position is $48,000 – $60,000, with eligibility for a performance bonus.

Benefits

• Medical and vision coverage
• Dental insurance
• 401k matching
• Employee Assistance Programs
• Vacation and sick pay