Service Billing Clerk/Administrative Support

Essential Functions

• Aids personnel in various aspects of the business, including Service Dept, Accounts Payable & Accounts Receivable Dept, and provides administrative support to Plbg and HVAC Mgrs.
• Handles all phone and email communications with customers, contractors, suppliers, etc...
• Maintains and updates accurate spreadsheets in Excel, demonstrating proficiency in data entry.
• Prepares necessary reports and enters data into reports like Work In Progress, to assess project profitability, performance against budget, and other relevant matters.
• Prepares service billing work orders and purchase orders, and posts payments to correct accounts.
• Collaborates with Project Managers to suggest accounting procedures that enhance efficiency and effectiveness, including recommending new technology solutions.
• Follows up on outstanding issues and resolves payment discrepancies with customers.
• Follows up on customer requests and procedures.
• Assists in dispatching service calls when the dispatcher is unavailable or on lunch break.
• Conducts job cost analyses.
• Submits warranty claims.
• Supports mass communications to customers.
• Participates in software release processes.
• Gathers, maintains, and audits information in the database.
• Utilizes all support tools as directed.
• Communicates customer feedback to management staff as appropriate.
• May be asked to assist in other support areas.
• Reviews and contributes to system and training documentation.
• Performs other duties as assigned.

Qualifications

• A self-starter with strong communication skills and customer service etiquette.
• Accuracy and attention to detail in handling numbers.
• Extremely organized with proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• A construction and mechanical services background is preferred but not required.