Service Billing Administrator

Location: Joppa, Maryland

Reference code: 21171

Responsibilities

• Review completed service orders and supporting documentation for accuracy and completeness prior to billing.
• Generate and process invoices for retail and industrial service jobs in accordance with company and customer requirements.
• Verify labor, parts, travel, purchase orders, NTE limits, and technician documentation for billing accuracy.
• Coordinate with field service technicians to resolve missing or unclear information.
• Ensure work orders are billed accurately and within established timeframes.
• Identify and escalate billing discrepancies and assist with service quotes and billing‑related inquiries.
• Partner with Accounts Receivable to resolve customer billing issues, short payments, and unapplied payments.
• Maintain accurate billing records and support process improvements, training, and other Service Administration activities.

Requirements

• 0–2 years of experience in service billing, invoicing, or AR; internship or coursework in accounting/finance a plus for candidates with no direct experience.
• Basic understanding of billing systems, service operations, and general accounting principles; willingness to learn company‑specific processes.
• Good problem‑solving skills with the ability to identify and escalate billing discrepancies appropriately.
• Clear communication and interpersonal skills, with the ability to work collaboratively across departments.
• High attention to detail and a commitment to accuracy.
• Familiarity with Microsoft Excel (basic formulas, pivot tables); exposure to ERP or billing software (e.g., SAP, Oracle, or similar) preferred but not required.