Service Assurance Associate

Responsibilities

• Complete Service Score Surveys, via outbound calling, with customers/potential customers within seven business days or less of a meeting or phone interaction with any representative from CoStar Group.
• Execute professionalism via all telephone interactions including effective questioning, listening, and probing.
• Maintain objectivity while soliciting feedback on the quality of service.
• Audit the quality of interaction data entry.
• Record accurately and timely all results from surveys and data reviews.
• Timely reporting of escalations to Management.
• Communicate with internal departments to resolve customer concerns and follow-up on resolution with customer when necessary.
• Provide timely feedback to CoStar Group representatives based on customer feedback and review of data entry.

Qualifications

• Bachelor's Degree required from an accredited, not for profit University or College.
• A proven track record of commitment to prior employers.
• Minimum of 1 year experience interacting with customers.
• Minimum of 1 year experience of executing high call volume with high levels of data accuracy.
• Proficiency in MS Office, including Excel, PowerPoint, Word and Outlook.
• Proven ability of performing to metrics/key performance indicators.
• Experience building rapport over the telephone and overcoming objections in a professional environment.
• Experience of delivering results whilst working to deadlines under pressure.
• Experience of accurately capturing and entering data.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Enterprise knowledge and experience strongly preferred.
• High level of proficiency with CoStar Products preferred.
• Ability to plan and prioritize workload in a fast-paced environment.
• Ability to act on own initiative and work successfully alone and as part of a team.
• Ability to adapt quickly in a technology led environment.
• Confident personality with the ability to communicate effectively and professionally with both internal and external stakeholders.

Pay

Base Compensation: $60,000.00 Annually

Schedule

This position is in office Monday through Friday.