Service Associate - Night - New Gym Opening!
EōS Fitness is bold, upbeat, and motivating—both in our fitness routines and our work environment. Like our members, our employees rise to challenges head-on. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners, guided by these Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
About the role
The Overnight Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff, they serve as representatives of our gym's commitment to exceptional service. The role involves handling member inquiries, offering knowledgeable assistance, and ensuring every individual feels valued and supported in their fitness journey. Duties may evolve based on the gym’s needs at management’s discretion.
Position Purpose: Be a great host, the members' best source of information, and create a fun atmosphere for members, guests, and staff.
Responsibilities
- Greet members and guests with a friendly and professional attitude.
- Provide information about gym services, programs, and membership options.
- Address member inquiries, concerns, and complaints promptly and professionally.
- Check-in members and guests using the gym’s management system.
- Oversee and manage check-in alerts and notifications.
- Ensure the front desk area is clean, organized, and stocked with necessary supplies.
- Process payments for memberships, classes, and retail items.
- Follow safety protocols and procedures to ensure the well-being of all gym members and staff.
- Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
- Complete gym walks to rack weights, pick up trash, and perform bathroom and locker room checks.
Requirements
- Previous experience in customer service or a front desk role.
- Experience or strong interest in the fitness industry is a plus.
- Excellent interpersonal skills with a customer-focused attitude.
- Ability to multitask and handle a fast-paced environment.
- Proficiency in MS Office and familiarity with gym management software.
- Strong organizational and problem-solving skills.
- Must be able to work overnight hours (10 PM – 6 AM, may vary based on business needs).
- CPR certification required within 30 days of hire.
- Must attend all mandatory company trainings within 30 days of employment.
- Follow all current company policies and standard operating procedures, which may be updated or changed over time.
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
- Ability to bend routinely and repetitively to lift more than 40 lbs.
- Ability to access and operate company computer systems to prepare documents, enter data, and read reports.
Pay
Hourly Pay Range: $16.50—$17.50 USD
Benefits
- A highly energetic and collaborative team.
- A management team that cares about your professional development.
- Free membership for you and one family member.
- Discounted Personal Training and merchandise, including supplements.
- Employee referral program.
- Daily Pay offered—access your funds before payday.
- Competitive pay plus vacation, holiday, and sick pay.
- Group Health, dental, vision, Supplemental Life, and Employee Assistance Program (based on eligibility).
- 401(k) with company matching.
- Personal education growth options with Sophia Learning (based on tenure and full-time vs. part-time employment).