Service Associate - Night - NEW Gym Opening!

About the Role

EōS Fitness is seeking an Overnight Service Associate to join our team. Reporting directly to the Operations Manager, this role is responsible for providing a welcoming, professional, and helpful experience to all members. The Overnight Service Associate serves as a representative of our gym's commitment to exceptional service, handling member inquiries and requests, and ensuring every individual feels valued and supported in their fitness journey.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check-in members and guests using the gym’s management system
• Oversee and manage check-in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance
• Complete gym walks to rack weights, pick up trash, and perform bathroom and locker room checks

Qualifications

• Previous experience in customer service or front desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer-focused attitude
• Ability to multitask and handle a fast-paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem-solving skills
• Must be able to work overnight hours (10pm - 6am, may vary based on business needs)
• Embraces our Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win

Requirements

• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures
• Ability to work in a gym setting, move about club floors and rooms, and communicate effectively
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems

Pay

Hourly Pay Range: $11—$12 USD

Benefits

• Free membership for you and one family member
• Discounted Personal Training and merchandise, including supplements
• Employee referral program
• Daily Pay offered - access your funds before payday
• Competitive pay plus vacation, holiday, and sick pay
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program (based on eligibility)
• 401(k) + Company matching (based on eligibility)
• Personal education growth options with Sophia Learning (based on eligibility)