Service Associate III - Highland Heights

About the Role

To actively supervise tellers at a branch location to ensure customer banking transactions are completed in a timely manner, sales opportunities are acted upon, and behavior is friendly and professional.

Responsibilities

• Exemplify the bank’s 212 commitment to service
• Perform all duties of a Service Associate II
• Engage in consultative selling by uncovering customer needs and offering solutions
• Supervise all Service Associate activities, including customer service efforts, balancing success, and maintenance of work areas
• Perform various branch-level audits of cash and cash handling equipment
• Approve checks and deposits according to SYB check cashing and hold waiver policies
• Balance ATM and order/ship money to maintain proper inventory and fill coin and currency orders
• Participate in the interviewing process and hiring decisions
• Provide ongoing training, feedback, and input to the Office Manager on Service Associate performance reviews
• Participate in weekly team meetings
• Communicate procedural changes or updates to staff
• Support the mission, vision, and philosophy of the Bank
• Comply with all organizational policies and procedures
• Support functions that maintain compliance with regulatory agencies

Requirements

• High School Diploma or GED equivalent
• 6 months of teller experience

Skills

• Good written and verbal communication skills
• Proven decision-making ability
• Proven ability to supervise and work well with others
• Professional appearance and demeanor
• Dependability

Supervisory Responsibility

Help lead and guide Service Associates on the teller line.

Working Conditions

• Primarily sedentary work performed in an office environment
• Work on the teller line, which requires long periods of standing and/or at a desk
• Ability to sit for extended periods while working at a computer
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
• Visual acuity sufficient to read computer screens, printed documents, and financial data
• Occasional standing, walking, bending, or reaching
• Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

Benefits

• 401(K) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer/Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Flexible Savings Accounts
• Health Savings Accounts
• Bank-paid Life/AD&D insurance
• Voluntary Life/AD&D insurance
• Bank-paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

FLSA Status: Non-Exempt. Department: Retail. Hours of Operation: Varies by branch location, Saturdays by rotation.