Service Associate

Core Purpose

EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners.

Position Purpose

Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check-in members and guests using the gym’s management system
• Oversee and manage check-in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff
• Maintain inventory levels for coolers, beverages, and bar items, as well as track sales performance
• Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks

Qualifications

• Previous experience in customer service or front desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer-focused attitude
• Ability to multitask and handle a fast-paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem-solving skills
• Flexibility to work evenings, weekends, and holidays as required

Requirements

• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures, which may be updated or changed over time
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system

California Pay Range

$16.90 - $19.50 USD

Benefits and Perks

• A highly energetic and collaborative team
• A management team that cares about your professional development
• Free membership for you and plus one family member
• Discounted Personal Training, and merchandise – including supplements
• Employee referral program
• Daily Pay offered - access your funds before payday
• Competitive pay plus vacation, holiday, and sick pay
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!
• 401(k) + Company matching!
• Personal education growth options with Sophia Learning

Employment Information

• EōS Fitness is an Equal Opportunity Employer
• We celebrate diversity and are committed to creating an inclusive environment for all employees
• EōS Fitness participates in the government eVerify program

Contact Information

To view more information on our CCPA policy, click HERE.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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