Service Associate II

Culinary Services at the College of Saint Benedict invites applications for a full-time (0.75 FTE), benefit-eligible Service Associate II position. This role is part of a committed team dedicated to safety, community, and service in a supportive and values-driven work environment.

About the role

The Service Associate supports the daily operations of the College of Saint Benedict’s Gorecki Dining Center, focusing on front-of-house service, dish room operations, and occasional cashiering. This position is designated as essential staff.

Responsibilities

• Provide exceptional customer service by assisting guests with a friendly, knowledgeable approach and promptly addressing their questions.
• Maintain a clean and organized dining environment, including the beverage line, front counters, service stations, seating areas, and floors.
• Operate and oversee daily dish room functions, including training on the dishwashing machine.
• Restock supplies at all service stations and dining spaces to ensure continuous and efficient service.
• Safely operate equipment within the assigned work area, strictly following all safety protocols.
• Communicate service-related information effectively with co-workers and customers to foster a collaborative work atmosphere.
• Operate cash registers, process credit card payments, and accurately provide change for cash transactions.
• Support part-time, temporary, and student staff, including mentoring student employees to build skills and confidence.
• Ensure adherence to policies and standards related to safe food handling, equipment use, and sanitation.
• Maintain a clean uniform and personal appearance.
• Attend and participate in all required department meetings and training sessions.
• Perform related duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Prior experience in food service, catering, and/or cashiering preferred.
• Demonstrated customer service skills with the ability to effectively communicate and solve service challenges.
• Ability and willingness to work rotating shifts, including regular weekend assignments as required by departmental needs.
• Adaptable, with a willingness to learn and acquire new skills.

Physical Requirements

• Ability to lift up to 40 pounds, with or without assistance.
• Ability to tolerate noise levels, temperature fluctuations, and stand for long periods of time.
• Ability to perform physical tasks such as standing, walking, lifting, bending, balancing, and handling materials for extended periods.
• Exposure to and use of cleaning products, including detergents, degreasers, and sanitizing solutions, with or without single-use gloves.

Benefits

• Health, Dental, and Vision Insurance
• 18 Paid Holidays Annually
• Generous Vacation and Sick Leave
• Life and Long-Term Disability Insurance
• Tuition Remission for Eligible Dependents
• Employer Contributions to a Retirement Plan
• Employee Assistance Program with access to free or discounted counseling, legal guidance, and financial coaching

The posted wage represents the College of Saint Benedict and Saint John’s University’s good faith estimate of likely compensation at the time of posting. Actual pay will depend on the candidate’s experience, qualifications, and skills.