Service Associate I

About the role

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform) and Teller (transactions at the teller line). Major Responsibilities include:

• Works toward achieving specific individual sales and service goals through the following activities:
  • Opens deposit accounts
  • Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
  • Closes loans for customers for applicable business lines (i.e. consumer lending)
  • Makes referrals to other bank business lines and third-party partners
  • Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
  • Handles daily account maintenance and other service issues as necessary
  • Understands and provides support in achieving quarterly sales
• Processes deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
• Cashes checks for customers and non-customers according to bank policy
• Processes and properly records the sale of monetary instruments (i.e. official bank checks)
• Properly files all government-mandated reports related to large cash transactions and the sale of all monetary instruments
• Processes foreign currency purchases and sales
• Processes various types of loan payments and credit card cash advances

Qualifications

• Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor.
• Incumbent must have the ability to work independently, multi-tasking in a fast-paced environment.
• Individual should be an outgoing self-starter and be technically literate.
• A high school diploma or equivalent required.
• 1-2 years of sales experience in a retail, financial services or hospitality environment preferred.
• Some banking experience is preferred (e.g., teller or otherwise) is a plus.
• Basic business acumen and professionalism is a must.
• The ability to communicate information and ideas so others will understand.
• Must be able to exchange accurate information in these situations.
• Ability to build relationships and strong alliances across the organization.
• Ability to quickly learn all details about the products and services offered by the bank.

Benefits

Eastern Bank offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

Pay

Starting Rate: $22.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Schedule

Individuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other.