Service Associate - Henderson

About the Role

To complete face-to-face customer banking transactions, sell and cross-sell bank products and services, and provide exceptional customer service in branch locations across Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets.

Responsibilities

• Exemplify the bank’s 212 commitment to service
• Process deposits, withdrawals, cash checks, and balance a cash drawer
• Cash checks following SYB check cashing policy
• Sell official checks
• Process and balance teller work through image capture
• Engage customers and prospects to uncover needs and offer solutions (consultative selling)
• Assist with beginning, end of day, and other operational duties as needed
• Participate in weekly team meetings
• Support the mission, vision, and philosophy of the Bank
• Comply with all organizational policies and procedures
• Support functions that maintain compliance with regulatory agencies

Requirements

• High School Diploma or GED equivalent
• Customer contact and cash handling experience

Skills

• Good written and verbal communication skills
• Professional appearance and demeanor
• Ability to work well with others
• Good math skills
• PC proficiency

Physical Requirements

• Primarily sedentary work performed in an office environment
• Ability to sit for extended periods while working at a computer
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
• Visual acuity sufficient to read computer screens, printed documents, and financial data
• Occasional standing, walking, bending, or reaching
• Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

Benefits

• 401(K) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer/Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Flexible Savings Accounts
• Health Savings Accounts
• Bank paid Life/AD&D insurance
• Voluntary Life/AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program

Schedule

Varies by branch location; includes Saturdays by rotation.