Service Associate

Core Purpose

EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners.

Position Purpose

Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check-in members and guests using the gym’s management system
• Oversee and manage check-in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well-being of all gym members and staff
• Maintain inventory levels for coolers, beverages, and bar items, as well as track sales performance
• Support a clean and well-maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks

Qualifications

• Previous experience in customer service or front desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer-focused attitude
• Able to multitask and handle a fast-paced environment
• Proficient in MS Office and familiar with gym management software
• Strong organizational and problem-solving skills
• Flexibility to work evenings, weekends, and holidays as required

Requirements

• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures, which may be updated or changed over time
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system

Hourly Pay Range

$10 - $11 USD

Benefits and Perks

• A highly energetic and collaborative team
• A management team that cares about your professional development
• Free membership for you and plus one family member
• Discounted Personal Training, and merchandise – including supplements
• Employee referral program
• Daily Pay offered - access your funds before payday
• Competitive pay plus vacation, holiday, and sick pay
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!
• 401(k) + Company matching!
• Personal education growth options with Sophia Learning

Equal Opportunity Employer

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Government EVerify Participation

EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.

Job Alert

To view more information on our CCPA policy, click HERE.

Equal Opportunity Employer

Minorities/Women/Protected Veterans/Disabled

Contact Information

To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.

To view our Equal Opportunity Employer statement, click here.

To learn more about our CCPA policy, click HERE.

To view our EEO is The Law notice, click here.

To apply for this job, please visit the Greenhouse Candidate Portal at my.greenhouse.com.