Service Associate

Allworth Financial (www.allworthfinancial.com) is an independent investment financial advisory firm specializing in retirement planning, investment advising, and 401(k) management. Founded in 1993, Allworth is a high-growth, privately held firm with a focus on client well-being and education. The firm, headquartered in Sacramento, California, has been recognized for its commitment to employee satisfaction and has been awarded the "Circle of Excellence" by the National Business Research Institute multiple times.

About the role

The Service Associate – Client Support plays a crucial role in delivering exceptional administrative support to the financial advisory team and ensuring a seamless client experience. This position focuses on supporting clients through various tasks such as answering inquiries, scheduling appointments, processing transactions, and maintaining accurate client records.

Responsibilities

• Serve as an initial point of contact for clients, addressing inquiries and providing timely responses via phone and email
• Aid in scheduling and coordinating client appointments, ensuring all logistics are handled efficiently and accurately
• Handle client requests, including transactions and paperwork, in accordance with firm policies and procedures
• Support the onboarding process for new clients, ensuring a smooth and positive experience
• Collaborate with custodians and internal teams to resolve client account issues, transfers, and other service requests
• Provide notary services for client transactions as required
• Maintain up-to-date client records and ensure accuracy and consistency across internal systems

Qualifications

• 2-5 years of experience in a client-facing administrative role within the financial services or related industry
• Bachelor’s degree preferred; high school diploma or GED required
• Strong communication skills with the ability to establish rapport with clients and colleagues
• Experience with CRM systems and basic financial software (experience with custodial platforms is a plus)
• Familiarity with financial services industry practices, with knowledge in processing account transactions or client service inquiries
• Strong attention to detail and accuracy in handling client records and transaction-related documents
• Ability to multitask and manage competing priorities in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Benefits

• Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
• Dental insurance with MetLife
• Vision insurance with VSPO
• Optional supplemental benefits
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Generous 401K contributions
• Flexible working arrangements
• 15 days of paid time off annually during the first three years of employment
• 11 Paid Holidays
• Option to participate in our Equity Purchase Program (Contract, intern, and part-time employees are not eligible)
• Future growth opportunities within the company