Service Associate

Allworth Financial (www.allworthfinancial.com) is an independent investment financial advisory firm specializing in retirement planning, investment advising, and 401(k) management. Founded in 1993, Allworth is a high-growth, privately held firm with a multi-billion dollar portfolio. Known for its employee-centric approach and strong client satisfaction, Allworth received the "Circle of Excellence" award in 2021 and was named Barron's Top 40 RIA in 2024.

About the role

The Service Associate – Client Support plays a crucial role in ensuring exceptional client service. This position focuses on administrative tasks such as client inquiries, appointment scheduling, transaction processing, and client documentation. Collaborating closely with senior team members, the Service Associate contributes to the efficient operation of client services.

Responsibilities

• Serve as an initial point of contact for clients, addressing inquiries and providing timely responses via phone and email
• Aid in scheduling and coordinating client appointments, ensuring all logistics are handled efficiently and accurately
• Process client requests, including transactions and paperwork, in compliance with firm policies and procedures
• Onboard new clients, ensuring a smooth and positive experience
• Collaborate with custodians and internal teams to resolve client account issues, transfers, and other service requests
• Support advisors with client-related documentation, ensuring all forms are complete, accurate, and submitted on time
• Provide notary services for client transactions as required
• Maintain up-to-date client records and ensure accuracy and consistency across internal systems

Qualifications

• 2-5 years of experience in a client-facing administrative role within the financial services or related industry
• Bachelor’s degree preferred; high school diploma or GED required
• Strong communication skills with the ability to establish rapport with clients and colleagues
• Experience with CRM systems and basic financial software (experience with custodial platforms is a plus)
• Familiarity with financial services industry practices, with knowledge of processing account transactions or client service inquiries
• Strong attention to detail and accuracy in handling client records and transaction-related documents
• Ability to multitask and manage competing priorities in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Physical Requirements

• Works in an office environment
• Requires extended periods of sitting or standing at a desk, talking on the phone, and typing
• Uses hands, fingers to constantly operate a computer and office equipment, such as copy machine and printer
• Occasionally moves about inside the office to access file cabinets, office equipment, etc.
• May carry or lift weight up to 10 lbs. in very limited occurrences

Benefits

• Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
• Dental insurance with MetLife
• Vision insurance with VSPO
• Optional supplemental benefits
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Flexible working arrangements
• Generous 401K contributions

Pay and Schedule

This is a full-time, non-exempt position based in Waltham, MA. The expected base salary ranges from $60k-$65k, with the potential for an annual bonus based on performance and company growth.