Service Associate

About the role

Our Service Team consistently strives for service excellence. Service Associates work with our Service team and provide support to our Financial Advisors. This role goes beyond day‑to‑day client support and requires a strategic approach to managing client needs, improving service processes, and supporting our financial advisory team in delivering best‑in‑class financial guidance. The position is full‑time, non‑exempt, based in Vancouver, WA, and requires on‑site presence five days a week.

Responsibilities

• Serve as an initial point of contact for clients, addressing inquiries and providing timely responses via phone and email.
• Assist with scheduling and coordinating client appointments, ensuring all logistics are handled efficiently and accurately.
• Process client requests, including transactions and paperwork, in line with firm policies and procedures.
• Assist in the onboarding process for new clients, ensuring a smooth and positive experience.
• Collaborate with custodians and internal teams to resolve client account issues, transfers, and general service requests.
• Support advisors with client‑related documentation, ensuring all forms are complete, accurate, and submitted on time.
• Provide notary services for client transactions as required.
• Maintain up‑to‑date client records and help ensure accuracy and consistency across internal systems.

Qualifications

• 2‑5 years of experience in a client‑facing administrative role within the financial services or related industry.
• BS/BA degree preferred; high school diploma or GED required.
• Strong communication skills with the ability to establish rapport with clients and colleagues.
• Experience with CRM systems and basic financial software (experience with custodial platforms is a plus).
• Knowledge of financial services industry practices, with familiarity in processing account transactions or client service inquiries.
• Strong attention to detail and accuracy in handling client records and transaction‑related documents.
• Ability to multitask and manage competing priorities in a fast‑paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Physical Requirements

• Works in an office environment.
• Requires extended periods of sitting or standing at a desk, talking on the phone, and typing.
• Use hands and fingers to constantly operate a computer and office equipment such as copy machines and printers.
• Occasionally move about inside the office to access file cabinets and equipment.
• May carry or lift up to 10 lb. in very limited occurrences.

Pay

The base salary range for this position is $60,000 – $68,000 per year.

Schedule

Full‑time, non‑exempt role requiring on‑site work five days a week.

Benefits

• Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates.
• Dental insurance with MetLife.
• Vision insurance with VSP.
• Optional supplemental benefits.
• Healthcare savings accounts with company contribution.
• Flexible spending accounts.
• Flexible working arrangements.
• Generous 401(k) contributions.
• Exempt associates qualify for flexible paid time off; non‑exempt associates receive 15 days of paid time off annually during the first three years.
• 11 paid holidays.
• Option to participate in an Equity Purchase Program (not available to contract, intern, or part‑time employees).
• Future growth opportunities within the company.