Service Arrangements Representative 1

About the Role

Forest Lawn is in search of a compassionate individual with general knowledge of office procedures to serve as a Service Arrangements Representative. This role involves coordinating paperwork, answering telephones, filing, typing, assisting with funerals, and providing grief support.

Responsibilities

• Represent Forest Lawn in a courteous and professional manner.
• Ensure work area is clean, secure, and well maintained.
• Serve families or visitors promptly and professionally with compassion.
• Answer client families’ questions relating to funeral arrangements.
• Keep supervisor informed of area activities and any significant problems or concerns.
• Work in a busy environment that requires multi-tasking and meeting strict deadlines.
• Meet with families and visitors to effectively answer questions or resolve problems.
• Assist with processing and filing Death Certificates, Internment/Cremation Permits, obituaries, and memorial tributes.
• Collect information and create client family files.
• Coordinate paperwork, answering telephones, filing, and data entry.
• Collaborate with other functional departments to ensure guest needs are met and resolved.
• Cover Reception Desk and Information Booth when needed.

Requirements

• High School Diploma or G.E.D.
• Valid CA Driver License.
• Previous customer service experience.
• Minimum one year of general office experience.
• Basic knowledge of Word and Excel; Type 45/wpm.
• Minimum of 2 years in an administrative role.

Benefits

Forest Lawn takes pride in offering an excellent benefits package to our employees, which leads our industry and is competitive with the benefits in just about any other industry.

Prior to beginning employment, all job applicants who receive a job offer will be required to voluntarily submit to a drug screening test. The drug screening method is a hair collection test that will detect the use of illegal drugs within the past 90 days. A positive drug test may result in the withdrawal of the job offer.

Forest Lawn participates in the federal government's E-Verify program to confirm the employment authorization of all newly hired employees.

Forest Lawn will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.