Service Arrangements Representative 1

About the role

Forest Lawn is in search of a compassionate individual with general knowledge of office procedures for the Service Arrangements Representative 1 opening. The duties for this role include coordinating paperwork, answering telephones, filing, typing, assisting with funerals, and grief support. They must also have good communication and customer service skills.

Responsibilities

• Represent Forest Lawn in a courteous and professional manner.
• Ensure work area is clean, secure, and well maintained.
• Understand and respect the nature of our business.
• Serve families or visitors promptly and professionally with compassion.
• Answer client families’ questions relating to funeral arrangements.
• Keep supervisor informed of area activities and any significant problems or concerns.
• Work in a busy environment that requires multi-tasking and meeting strict deadlines.
• Meet with families and visitors to effectively answer questions or resolve problems.
• Assist with processing and filing Death Certificates, Internment/Cremation Permits, obituaries and memorial tributes.
• Collect information and creating client family files.
• Coordinate paperwork, answering telephones, filing, and data entry.
• Collaborate with other functional departments to ensure guest needs are met and resolved.
• Cover Reception Desk and Information Booth when needed.

Requirements

• High School Diploma or G.E.D.
• Valid CA Driver License.
• Basic knowledge of Word and Excel; ability to type 45 words per minute.
• Minimum of 2 years of customer service or administrative experience.
• Good communication and customer service skills.