Service Appointment Coordinator-Mercedes-Benz Grapevine

Responsibilities

• Receives inbound client calls for service related issues
• Facilitates specific appointments for the service advisors
• Performs outbound service campaign calls
• Follows detailed scripts for inbound/outbound calling
• Confirms all scheduled appointments
• Maintains defined service levels
• Understands and implements the Avondale Client Care Service Process

Requirements

• High School diploma required
• Proven interpersonal communication skills

Physical Demands

• The employee must occasionally lift and/or move up to 25 pounds.

Benefits

• Excellent medical insurance and life benefits for you and your family
• Your Choice of Medical Plans (reduced employee healthcare expense through self-insured plans for 2024)
• DentalVision
• FREE Company Paid Life Insurance
• FREE Employee Assistance Program
• Support for all employees
• 401K Retirement Plan
• Paid holidays/vacation/paid time off
• Hybrid in-office/FWH position

About the Role

Our Avondale Dealerships Service Appointment Coordinators will ensure an elevated client experience while creating client advocates. They will utilize superb communication skills and professionalism to perform follow-up calls and receive inbound service calls for Avondale clients.