Service Application Specialist

What You'll Do

• Review customer specifications and service requirements to develop repair scopes of work
• Prepare accurate cost estimates by evaluating labor, materials, vendor proposals, and engineering requirements
• Develop service quotations while maintaining company pricing guidelines and profitability goals
• Negotiate repair proposals, pricing, terms, and conditions with customers
• Interpret customer purchase orders and ensure all requirements are accurately captured
• Provide exceptional customer support by answering questions and resolving issues throughout the quotation process
• Partner with Service Engineering, Manufacturing Engineering, Operations, and Field Sales to develop effective repair solutions
• Serve as the internal technical and commercial resource for service opportunities
• Maintain accurate quotation files, negotiation records, cost estimates, and service proposals
• Monitor competitive pricing trends and provide feedback to support business strategy
• Build strong relationships with customers by understanding their business needs and service requirements
• Participate in customer meetings, facility visits, and occasional travel as needed
• Prepare reports and provide updates on quoting activity and service opportunities
• Continue developing technical knowledge of electric motor repair processes and TECO-Westinghouse service offerings

Required Qualifications

• Bachelor's degree in Engineering, Business Administration, or a related field preferred, or an equivalent combination of education and relevant experience
• 2–4 years of experience supporting industrial products, customer service, applications, quotations, technical sales, or a related business function
• Strong communication, organizational, and interpersonal skills
• Able to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word
• Strong analytical, problem-solving, and decision-making abilities

Preferred Qualifications

• Experience in electric motors, rotating equipment, industrial manufacturing, or repair services
• Experience preparing technical quotations, cost estimates, or repair proposals
• Knowledge of manufacturing processes, engineering documentation, or industrial service operations
• Strong negotiation and customer relationship management skills
• Ability to collaborate effectively with Engineering, Manufacturing, Operations, Sales, and customers
• Self-motivated with the ability to work independently while managing multiple projects