Application Specialist

About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com. Our Opening and Your Responsibilities Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team! Role/Purpose: Primary function is to provide technical and administrative support to improve efficiencies in the daily operations of the MTPI - US Application Center. Designated responsibilities will be integrated to three product lines: X-Ray (XR), Metal Detection (MD) and CheckWeighing (CW). The Application Specialist will also assist regional sales managers, sales engineers, engineering, service, operations and quality by providing subject matter expertise relating to XR, MDand CW inspection in a pre-sale role. Pre-sales support - evaluate product applications for potential customers and sales team, primarily through product testing. Essential Duties and Responsibilities include the following: * Conduct XR, MD and CW product tests in an effective, detailed and timely manner. * Record test data in a detailed format along with test methodology, application criteria and system requirements. Keep Regional Sales Manager, Sales Engineer and Sales Rep informed of concerns. * Manage product test inventory and storage. (Ability to lift 25 to 50lbs for extended periods of time and wire voltages to systems). * Identify proper size units and source accordingly. * Know, follow and help create Safeline SOPs for the Test Lab. * Ensure lab metrics are kept up-to-date in the Application Center Database and on the SQDC board. * Ensure Application Center meets 5S initiatives. * Comply with all safety policies and procedures * Keep work area clean and organized, ensuring we make a positive impression on our customers. * Maintain various reports for management * Other duties as required by manager What You Need to Succeed Knowledge, Skills, Attitude: * Complete understanding of XR, MD and CW Inspection principles. * Problem solving in a timely and effective manner. * Organized and disciplined administrative skills. * Proficient in Microsoft Windows, Word, Excel and PowerPoint. * Employee ownership - demonstrate the values, temperament, persistence and attitude which create financial success for Safeline and its customers. Strive for continuous productivity improvements and innovation at both the individual and company wide level. Through effective teamwork demonstrate the group mind is far more effective than the individual. Seek out opportunities to collaborate with other employees and create a balanced focus on tasks and employee relationships. * Customer service - understand that we are called to serve internal and external customers. Project and execute a positive "we can take care of the customer" attitude. Demonstrate a disciplined customer satisfaction model incorporating - quality, etiquette, attitude, responsiveness, convenience and follow-up * Communication - effectively communicate appropriate information and ideas with appropriate parties utilizing a high degree of integrity. Clearly and honestly share information and convey information without blame. Building relationships and fulfill customer needs through disciplined listening and receptiveness to contrary ideas. Demonstrate negotiating skills through effective listening, soliciting feedback and interpersonal give and take, allowing team to arrive at a decision based on mutual trust and respect. * Process orientation - understand all areas of responsibility in own process, goals of process and how process supports organization. Look for and identify inefficiencies in process and recommend solution for continuous improvement Educational Requirements: * Associates or equivalent technical experience Engineering, Science or Physics. Our Offer to You * Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire * Tuition reimbursement, employee wellness programs, plus other perks and discounts * Parental and caregiver leave policies * All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits * Global market strength and worldwide leadership in weighing * A brand name that is identified worldwide with precision, quality, and innovation * Thousands of patents, design and innovation awards * A commitment to extraordinary service on our state-of-the-art equipment Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our [1] Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click [2] here. References Visible links 1. https://www.mt.com/dam/sustainability/equal-employment/Equal_Employment_Opportunity_Policy.pdf 2. https://www.eeoc.gov/employees-job-applicants