Service and Sales Representative - Muhlenberg, PA

Who We Are We're in the business of people helping people, and you can help us make an impact on our members’ lives and in your community. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be. Work with us – and be part of something bigger than banking. In exchange for your time and talents, we offer generous benefits, including: Retirement benefits – pension plan, 401(k) with employer matchExcellent health benefits – medical, dental, vision, and supplemental coverageFlexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)10+ paid holidays per yearLifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursementEmployee recognition programand more! At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees. About The Position Position Title: Service and Sales Representative - Muhlenberg, PA Position Overview: As a Service and Sales Representative (SSR), you deliver exceptional service to our members as the primary contact for members regarding the status of their account and any escalation. Assist members in setting up new business, consumer, and IRA accounts. Resolve account related concerns, provide general credit union information, intake and process loan applications including residential mortgage lending. Rotates to perform branch duties to include Member Service Representative activities. Assist Sr Branch Member Account Specialist and Member Service Representative staff with member approvals, questions, or concerns. Act on notary and Signature Guarantee requests. Position Type: Full-Time (40 hours/week). Regular shifts include Monday to Friday 8:30AM - 5:30PM with rotating Saturday shifts 8:30AM - 12:30PM. Compensation Range: $23.00/hr. - $30.00/hr. *Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills* Location: Position is on-site at our Muhlenberg Branch located at 4245 N. 5th St. Hwy in Temple, PA. What You’ll Do In This Role Build relationships and serve as the first point of contact for members Open and manage consumer, business, and IRA accounts Support loan application intake (including mortgages) Resolve account questions and escalations Recommend products aligned to member needs Support branch operations (teller/MSR coverage, transactions, etc.) Provide notary and signature guarantee services (training provided) What Success Looks Like Consistently delivers a positive member experienceBuilds trust and long-term relationships with membersMeets or exceeds individual and team sales goalsMaintains accuracy and compliance in all transactionsDemonstrates accountability and strong teamworkCollaborates effectively and supports team success Minimum Qualifications WHAT WE'RE LOOKING FOR Bilingual in Spanish required *A passing verbal assessment of language proficiency will be required during onboarding process.*Associate degree required with 1-3 years of experience; 3-5 years of relevant experience will be considered in lieu of a degree.Obtain notary license within 1 year of acceptance of role.Proficient in the Microsoft Office Suite programs.Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience. Preferred Qualifications Bachelor’s degree preferred.3-5 years’ experience in customer service, retail, banking or financial services industry. Premium Offered For Bilingual proficiency - *A passing verbal assessment of language proficiency will be required during onboarding process.* At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position. MISSION AND VALUES Our mission is to MAKE VISIONS MATTER. To our members, we will provide value and relevance.To our employees, we will be a premier organization and provide opportunities for career advancement.To our community, we will be a leader and provide a positive impact. At Visions, we’re an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust. We make Visions matter. You can, too. #ClaimYourSeat LEARN MORE Click a Link To Learn About Visions FCUEmployee benefitsEmployee cultureCommunity giveback If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at TalentTeam@visionsfcu.org.