Service and Repair Technician - Urgent Need

Location: Zelienople, PA | Duration: 12 months | Hours: 40/week (1st Shift) | Employment Type: Contract on W2 (US Citizens or GC Holders Only)

About the Role

The Service and Repair Technician II will be self-motivated and take the lead in developing technicians within the group. This role requires a minimum of 5 years of experience with a primary focus on medical equipment repair and various electronic equipment repair skill sets. The technician will troubleshoot, disassemble, test, and assemble electro-mechanical medical devices.

Responsibilities

• Performs wiring and assembly of subassemblies of serviced end-item products.
• Generates and executes formal test protocols and reports.
• Sets up and operates test equipment, recording measurements.
• Provides process and test method training to new hire technicians.
• Investigates and confirms original complaints to sub-assembly root cause analysis, documenting repairs per corporate standards.
• Provides repair options to the customer service center via accurate repair estimating.
• Interfaces with Field Assurance to document root problem cause determination in Service Management and Complaint handling systems.
• Participates in developing local procedures and documentation for equipment repair.
• Supports production/Service Quality Engineer in diagnosing potential new failure modes with manufactured equipment returned for Out of Box failure analysis.
• Identifies negative trends for devices serviced.
• Assists Quality and Regulatory teams to ensure compliance with internal and external guidelines.
• Maintains working knowledge of company policies, ISO, and FDA requirements.
• Provides back-up technical support for customer issues.
• Performs other duties as assigned.

Requirements

• Associate degree in electronic engineering technology with 5 years of related experience in a comparable discipline.
• Medical Device or Biomedical Engineering experience is a plus.
• Demonstrated ability to interpret specifications, procedures, and use hand tools.
• Proficient in preparing and maintaining documentation related to product servicing.
• Strong writing skills for technical reports, including process, resolution, and results.
• Ability to analyze and evaluate data, recommending actions.
• Knowledgeable in troubleshooting electronics and hydraulic circuits.
• Ability to coordinate test protocols.
• Works with minimal supervision.
• Ability to communicate technical solutions to customers.
• Proficient in reading and understanding electrical schematics.
• Keyboarding and computer skills: Word, Excel, PowerPoint.

Desirable Skills and Knowledge

• Independently coordinates assignments with limited supervision.
• Technical competence and accuracy in task execution.
• Team-oriented and task/result-focused.

Physical Demands

• Regularly required to stoop, kneel, crouch, stand, walk, sit, and use hands to lift and manipulate objects, tools, controls, and office equipment.
• Must comprehend and communicate professionally.

Work Environment

• May work in an office, open cubicle, and/or manufacturing environment.
• Must thrive in a team-oriented, fast-paced setting.