Service and Repair Technician

Job Summary

The Service and Repair Technician II will take the lead to initiate and develop technicians in the group. They will troubleshoot, disassemble, test, and assemble electro-mechanical medical devices. Essential functions include generating and executing formal test protocols, setting up and operating test equipment, providing training, investigating complaints, and documenting repairs.

Essential Job Functions

• Performs wiring / assembly of subassemblies of serviced end item products.
• Generates and executes formal test protocols and reports.
• Sets up and operates test equipment and records measurements.
• Provides process/test method training to new hire technicians.
• Investigates, confirms original complaint to sub-assembly root cause analysis and properly documents repairs of returned devices.
• Provides options for repairs to customer service center via accurate repair estimating.
• Interfaces with Field Assurance to accurately document an evaluation to root problem cause determination.
• Participates in the development of local procedures and documentation for equipment repair.
• Supports production/Service Quality Engineer with diagnosing potential new failure modes with manufactured equipment.
• Identifies negative trends for the devices serviced.
• Supports Quality and Regulatory to ensure systems are compliant with internal and external guidelines.
• Maintains working knowledge of company policies and procedures, ISO, and FDA requirements.
• Back-up technical support when needed for customer issues.

Qualifications

• An Associate degree in electronic engineering technology with 5 years related experience in a comparable discipline.
• Medical Device or Biomedical Engineering experience a plus.
• Demonstrated ability to interpret and comprehend specifications, procedures, and use of hand tools.
• Ability to prepare and maintain appropriate documentation related to the product servicing.
• Writing skills sufficient to write technical reports, the process taken toward resolution, and results.
• Knowledgeable in troubleshooting electronics and hydraulic circuits.
• Able to coordinate test protocols.
• Able to work with minimum supervision.
• Able to communicate technical solutions to customers.
• Able to read and understand electrical schematics.
• Keyboarding and Computer skills: Word, Excel, PowerPoint.