Service and Product Assistant

About the role

Fairview is looking to hire a Service and Product Assistant to join our team at Fairview East Bank University Hospital in Minneapolis, MN. This is a full-time, 1.0 FTE day-shift position, approved for 80 hours per pay period and is benefit eligible. The anticipated schedule is Monday through Friday from 6:00 a.m. to 2:30 p.m. This position is represented by AFSCME.

Responsibilities

• Receive, deliver, replenish, clean, and maintain appropriate equipment, supplies, linen, and forms.
• Maintain adequate inventory levels of equipment, linen, and supplies.
• Understand inventory control concepts; calculate par levels and recommend adjustments.
• Differentiate supply usage by routine, special cause, patient volume change, or cyclical change.
• Alert Inventory Specialist to variances, stock-outs, defects, etc.
• Account excess inventory, document and properly route.
• Routinely perform cycle counts to identify inventory adjustments and expired product.
• Remove recalled, changed, or expired products as instructed.
• Coordinate shipment, delivery, and stocking of supplies for all locations.
• Operate computer for supply and equipment requests as well as equipment tracking and productivity reporting.
• Maintain medical equipment; identify medical products and equipment by proper name, purpose, and potential connection to other medical products.
• Review Operating Room surgery schedule and select appropriate medical supplies and surgical instruments for Case Care set-up.
• Assure appropriate rotation of medical equipment to maximize utilization and meet patient care area needs.
• Perform gross decontamination of instruments and accessories; clean, rinse, and properly route.
• Decontaminate and clean patient care equipment.
• Respond to customer requests for supplies and demonstrate effective communication.
• Provide courteous and timely responses to customer inquiries.
• Effectively differentiate supply/equipment request types as stat/emergency (life threatening) and routine.
• Speak English proficiently; clearly articulate conversation by phone, email, and in person.
• Confirm nature of requests to ensure accuracy.

Requirements

• High school diploma or 2 years’ experience in lieu.
• 6 months comparable materials or related experience.

Preferred Qualifications

• 1 year health care related experience.
• 1 year customer service experience.

Benefits

• Medical, dental, and vision coverage.
• Paid Time Off (PTO)/vacation and Safe and Sick Time.
• Tuition reimbursement.
• Retirement benefits.