Service Ambassador (Clean Team)

About the role

The Clean Team Service Ambassador at Museum of Ice Cream is responsible for ensuring the museum's environment remains clean, safe, and visually exceptional. This role focuses on operational excellence, providing seamless service and support for daily operations.

Responsibilities

• Provide outstanding service by greeting and welcoming guests, interacting with enthusiasm and making them feel valued.
• Offer personalized support and wayfinding throughout the museum.
• Empty trash, clean toilets, baseboards and walls, mop floors, empty trash, replenish soap and paper towels as needed, clean soap dispensers, paper towel dispensers and/or hand drying unit, wipe garbage cans, clean mirrors, sink and surrounding counters.
• Restock restroom supplies and complete restroom time stamped checklists to ensure space is clean, sanitized, hygienic and presentable at all times.
• Ensure floors remain clean and free of trip hazards or water to prevent trips, slips and falls.
• Empty trash as needed, clean and dust art installations, high dusting, walls and baseboards. Ensure the use of wet floor signs as needed for safety.
• Ensure the use of wet floor signs as needed for safety. Ensure door handles, glass and mirror are cleaned frequently and free of dirt or/and finger prints, sweeping, mopping and wiping counters to keep areas clean and sanitized at all times.
• Ensure back-of-house floors, walls and baseboards are as show-ready as public guest-facing areas, including elevator doors, buttons and stairways, sweeping, vacuuming and mopping as needed or assigned to you, including staff lounge, manager office, nursing room, storage closets, walk in fridge and freezers.
• Ensure all stations, spaces, and exhibits are stocked, clean, organized, and opening/closing checklists are complete, including waste log to report on lost supplies.
• Actively launder hand towels, polishing rags, and similar cleaning fibers, aprons, etc.
• Perform deep cleaning and other duties and projects as assigned by management.
• Notify management of shortage in supplies or items to be re-ordered as needed.
• Opportunity to be cross-trained in Ice Cream Handler & Show Ambassador Team functions, allowing you to contribute to interactive guest experiences and performances as needed by demonstrating positive and professional behavior.

Requirements

• 18 years or older
• Open availability, including weekends
• Standing and walking on your feet for extended periods of time
• Teamwork and ability to effectively function in a high energy environment
• Bend/lift heavy objects of up to 40 pounds

Nice to have

• Experience in customer service, janitorial service, retail, or food prep service, within a high-volume environment
• Entry level food preparation and inventory experience
• Food Handler or ServeSafe certification preferred (we provide while on the job)
• Prior experience in facilities, maintenance or sanitation
• Guest-facing customer service or hospitality experience

Benefits

• Competitive pay and performance bonus
• Employee Assistance Program (EAP)
• Employee of the month program
• Break room snacks and unlimited ice cream
• Flex Day: A sweet bonus day off to pause, play, or rest — whatever fills your cone.