Service Advocate - Remote

About the role

The Healthy Outcomes Team at CVS Health is seeking dedicated and friendly colleagues to assist Medicare beneficiaries in learning about and completing important health screenings and activities. As a Health Advocate on the Healthy Outcomes Team, you will engage with members via phone to encourage healthy behaviors and provide clear explanations of their benefits related to specific screenings and medications.

Responsibilities

• Interact with members and providers to facilitate healthcare services such as appointments, screenings, vaccinations, and medication refills.
• Work through obstacles that may hinder members' access to good health.
• Deliver exceptional member experiences through empathetic and professional conversations.
• Provide essential education to members to help them make informed health decisions.
• Accurately document interactions in the member's health record.

Requirements

• Professional communication skills
• Strong active listening and interpersonal skills
• High computer literacy, including troubleshooting abilities
• Proficiency with Windows and web-based applications
• Reliable high-speed internet connection (at least 50mbps)
• Hard wired connectivity to computer is required

Qualifications

• Bilingual or multilingual candidates are highly preferred
• Experience with HEDIS screening measures is preferred
• One to two years of experience with production expectations or high-volume calls is preferred
• Two to three years of experience in a healthcare setting is preferred
• Three to five years of experience in call center or outreach involving members/consumers is preferred
• Medical certification (such as certified nursing assistant or medical assistant) is preferred
• A high school diploma or equivalent is required

Preferred Qualifications

• Bilingual or multilingual candidates are highly preferred
• Experience with HEDIS screening measures is preferred
• One to two years of experience with production expectations or high-volume calls is preferred
• Two to three years of experience in a healthcare setting is preferred
• Three to five years of experience in call center or outreach involving members/consumers is preferred
• Medical certification (such as certified nursing assistant or medical assistant) is preferred

Benefits

We offer a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and more. Details about available benefits are provided during the application process and on Benefits Moments.