Service Advisor / Writer

About the Role

Pape’ Kenworth, the premier medium and heavy-duty truck and equipment dealer in the West, is seeking a Service Advisor / Writer to join their team in Sacramento. In this role, you will ensure all service department work orders are opened, maintained, proofed, and closed efficiently while providing an excellent customer experience. You will oversee service and warranty work orders, assist in shop workflow, check-in equipment for repair, and support customers.

To thrive, you must enjoy teamwork, prioritize customer service, and maintain a positive attitude in a fast-paced environment.

Responsibilities

• Open, maintain, proof, and close service department work orders efficiently.
• Oversee service and warranty work orders.
• Assist in managing shop workflow.
• Check-in equipment for repair.
• Provide excellent customer service and support.

Requirements

• Familiarity with Outlook, Word, Excel, and ability to learn new computer programs.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast-paced, team-oriented environment.
• Mechanical aptitude is a plus.

Pay

$28–36/hour (depending on experience).

Benefits

• Competitive pay based on skills, training, and experience.
• 401(k) & Roth 401(k) Retirement Plans with Company Match.
• Medical, Dental, Vision, and Prescription Insurance.
• Flexible Spending Accounts (Flex Plans).
• Life Insurance; Short- and Long-Term Disability Insurance.
• Employee Assistance Program.
• Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays:
  • 80 hours of vacation (prorated for new hires based on start date).
  • 40 hours of Sick Leave.
  • 7 paid holidays per year.
  • Vacation tiers increase with seniority.
• Advancement opportunities with a focus on promoting from within.
• Stability and reputation as a family-owned, fourth-generation company with over 160 locations and 85+ years of experience.
• Access to the largest equipment and parts inventory in the West.
• Open-door policy where your voice is heard and opinions matter.
• Training and mentoring to prepare for your role and support continued learning.

Pape’ Group maintains a drug-free workplace and requires candidates to pass a pre-employment drug test.