Service Advisor Volkswagen of Fallston

About the Role

At Volkswagen of Fallston, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future.

Responsibilities

• Schedules service appointments
• Obtains customer and vehicle data prior to arrival when possible
• Greets customers in a timely, friendly manner
• Provides a complete and accurate written cost estimate for labor and parts
• Establishes "promised time"
• Checks on progress of repair throughout the day
• Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed
• Test-drives the vehicle or refers to the test technician as necessary
• Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus
• Maintains a dealership-prescribed standard for "hours per customer repair order written"
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor

Qualifications

• High school diploma or the equivalent
• Ability to read and comprehend instructions and information
• Two years of experience in a dealership position
• General knowledge of vehicle mechanical operations
• ASE certification preferred
• Sales experience preferred
• Professional personal appearance
• Excellent oral and written communication skills
• All applicants must be authorized to work in the USA
• All applicants must perform duties and responsibilities in a safe manner
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license

Benefits

• Medical, dental, vision, HSA, 401k and PTO
• Special benefits for purchasing and leasing a car
• Personal Automotive Concierge Service
• Peer-to-peer teamwork and recognition
• We provide award-winning training (Training Magazine Top 125, and Brandon Hall Awards)
• Technology-based environment — most jobs use iPads or iPhones that we provide
• Lowest turnover in the industry
• Committed to developing and promoting within the company

Pay

Average $65,000–$100,000 per year