Service Advisor-Tier 1

Troubleshooting and Advice

• Troubleshoot over the phone and advise customers on repairing machines.
• Answer phones and assist customers with repair issues.
• Set up service schools.
• Resolve service entity problems.
• Take parts orders.
• Help the parts department resolve parts problems.
• Keep records of specially coded keys.
• Cook up service classes and other services with OEM vendors.
• Help sales groups with customer appreciation days.
• Help with inventory at year-end.
• Work on special projects as needed.

Requirements

• Computer skills
• Data entry (3000-3500 keystrokes per hour with 80% accuracy)
• Math ability
• Good communication skills (verbal and written)
• Good organizational skills
• Knowledge of company machines
• Working knowledge of electronics