SERVICE ADVISOR TEAM LEADER

About the role

Nelson Mazda Murfreesboro is seeking a Service Drive Team Leader who embodies a passion for serving people and developing high-performing teams. The ideal candidate should have leadership abilities, a servant's heart, and a willingness to learn the business.

Responsibilities

• Lead and inspire a team of Service Advisors
• Coach team members daily to deliver exceptional customer experiences
• Create a positive, high-energy work environment
• Lead by example through professionalism, integrity, and accountability
• Help develop team members both personally and professionally
• Monitor daily performance and coach for continuous improvement
• Resolve customer concerns with empathy and urgency
• Work closely with service technicians and dealership leadership to ensure a seamless customer experience

Qualifications

• College graduate preferred
• Leadership experience in any industry is a plus
• Automotive experience is not required
• Valid driver's license with an acceptable driving record
• Schedule Full-time
• Five-day work week Saturdays required
• Closed Sundays

Pay

$66,000 - $84,000 annual salary

Schedule

Full-time

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Paid Holidays
• Company-paid training and professional development
• Employee discounts
• Career advancement opportunities