Service Advisor - Old Town Temecula Harley Davidson

About the role

Wise Auto Group is a leading automotive group with over 100 years of experience. We are seeking individuals who are passionate about automotive industry growth and development, and who want to take the next step in their careers. As a Service Advisor, you will play a crucial role in the efficient operation of our service department, focusing on customer satisfaction and ensuring accurate service requests and estimates.

Responsibilities

• Initiate automotive services and repairs by identifying vehicle performance problems and service requests.
• Verify warranty and service contract coverage.
• Develop estimates and write repair orders.
• Maintain customer records.
• Determine correct part numbers and labor time when building work orders.
• Accurately communicate customer concerns to technicians.
• Ensure proper forms have signatures at time of vehicle intake.
• Note vehicle damage during write-ups and record correct information.
• Assess warranty status and communicate concerns to technicians.
• Accurately complete warranty information before customer pick-up.
• Greet customers promptly and courteously.
• Handle customer concerns efficiently and professionally.
• Show empathy and maintain a positive attitude.
• Ensure the service counter is staffed at all times.
• Communicate when stepping away from the counter about destination and return time.
• Become familiar with and proficient in all phases of the computer system required for service and parts management.
• Meet individual and department sales goals for parts and labor.
• Interact professionally with staff from other departments.
• Resolve issues related to repair orders, parts, and payments.
• Monitor and keep the drive aisle, write-up area, and shop organized and clean.
• Refresh service displays monthly.

Requirements

• High school diploma or GED.
• Some college education preferred.
• General knowledge of Harley-Davidson maintenance, systems, parts, and diagnostics or the ability to quickly learn.
• Superior communication and customer service skills.
• Experience with point-of-sale and Parts and Service computer software, or the ability to quickly learn due to general knowledge and experience with computers.
• Current drivers license with motorcycle endorsement.
• Ability to operate two-wheeled vehicles at GVWR of 1360LBS. in shop and on public roads as needed.
• Ability to bend, kneel, and crouch to inspect various parts of motorcycles.
• Ability to lift up to 45 lbs. without assistance.

Qualifications

• Ability to get along with a broad customer base.
• Proficiency in English.

Skills

• Customer service skills.
• Computer literacy.
• Motorcycle operation skills.

Benefits

• Medical, Dental & Vision Insurance.
• 401(k) plan with matching contributions.
• Paid vacation, holiday, and sick pay.
• Growth opportunities including paid training programs for rapid advancement.
• Employee vehicle purchase plans.
• Employee discounts on vehicles, service, and parts purchases.
• Employee recognition programs.
• Competitive pay.

Pay

Competitive compensation package.

Schedule

Flexible schedule to accommodate your needs.