Service Advisor Hyundai

At Hiley Hyundai of Burleson, we are committed to hiring top talent to curate exceptional experiences for our customers. We strive to provide associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance, and opportunities for growth and advancement.

Benefits

• Medical and Dental
• 401(k) available
• Paid Time Off
• Competitive Pay
• Life Insurance
• Professional Development

Responsibilities

• Oversee service orders and flow of Drive Lane.
• Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer is not mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction scores at or above company standards.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with customers
• High School Diploma or equivalent (preferred)
• Professional, well‑groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team‑oriented and self‑motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license