Service Advisor – GMC of Vacaville

About the Opportunity

GMC of Vacaville is seeking a motivated, customer-focused Service Advisor to join their service team. This role is ideal for someone with previous dealership experience, strong communication skills, and a desire to grow within a reputable dealership group.

Compensation

Pay Range: $72,000 – $180,000 per year. Compensation may include base pay plus performance-based incentives. Top performers have the opportunity to earn up to $180,000 per year.

What We’re Looking For

• Previous dealership Service Advisor experience
• Clear and professional communication with customers
• Understanding of repair orders, MPI, warranty, customer pay, internal work, and service follow-up
• Able to explain repairs and maintenance clearly to customers
• Organized, strong follow-up skills, and ability to manage multiple repair orders at once
• Works well with technicians, parts, dispatch, and management
• Willingness to grow and be part of a winning service team

Responsibilities

• Greet service customers and create a professional, positive first impression
• Write accurate repair orders with clear customer concerns, notes, and contact information
• Communicate with customers throughout the repair process and provide timely updates
• Review technician recommendations and present needed repairs and maintenance to customers
• Follow up on declined services, open repair orders, special-order parts, and customer concerns
• Work closely with technicians, parts, dispatch, and management to keep repair orders moving
• Help improve CSI/NPS by providing clear communication, accurate timelines, and excellent customer service
• Maintain proper documentation for warranty, customer pay, internal, and maintenance repairs
• Close repair orders accurately and review completed work with customers
• Support a professional service culture based on communication, teamwork, accountability, and customer care

Qualifications

• Previous dealership Service Advisor experience preferred
• Automotive service experience strongly preferred
• Strong customer service, communication, and follow-up skills
• Knowledge of repair order flow, MPI, warranty, maintenance menus, and service department operations
• General Motors dealership experience is a plus, but not required
• Ability to work in a fast-paced service environment
• Valid driver’s license and ability to meet company driving standards

Benefits

• Competitive compensation plan
• Medical, dental, and vision benefits available
• Paid time off
• Employee vehicle purchase programs
• Growth opportunity within the dealership group
• Supportive leadership team
• Opportunity to be part of a growing service department

Physical Requirements

• Ability to work in a dealership service environment, including standing, walking, and moving throughout the service drive and shop areas
• Ability to use a computer, phone, and dealership management systems as part of daily work

Equal Opportunity Statement

GMC of Vacaville is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, marital status, national origin, ancestry, age, disability, medical condition, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law.

How to Apply

Please submit your resume and a brief summary of your dealership service experience. Experienced Service Advisors and motivated automotive professionals are encouraged to apply.