Service Advisor-Ford Experience preferred but not needed

Responsibilities

• Greet customers promptly and listen to their needs
• Schedule appointments as needed
• Prepare estimates for guests
• Submit estimates for approval to fleet companies and for final payments
• Assist the cashier accepting payment when not available
• Set up loaner cars
• Verify insurance before maintenance is scheduled
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow‑up time
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long‑term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast‑paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Benefits

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)