Service Advisor expert in tekmetric

Responsibilities

• Greet customers and assess their automotive service needs while utilizing Tekmetric software for a smooth workflow.
• Provide informed and detailed explanations of service options, pricing, and timelines using Tekmetric data.
• Efficiently manage service appointments, ensuring optimal scheduling through the Tekmetric system.
• Create detailed estimates and work orders for customer review within Tekmetric.
• Communicate throughout the service process with technicians, ensuring that all repairs align with customer expectations.
• Keep customers updated on the status of their repairs, addressing any questions or concerns promptly.
• Maintain accurate records of customer interactions and service transactions through Tekmetric.
• Collaborate with the parts department to ensure timely ordering and delivery of necessary parts using Tekmetric.
• Stay informed about Tekmetric updates and automotive industry best practices to optimize service delivery.

Requirements

• Prior experience as a Service Advisor in the automotive industry is required.
• Proficient in using Tekmetric software for service management.
• Strong understanding of automotive repair processes and customer service best practices.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Able to multitask and work effectively in a fast-paced environment.
• Attention to detail and commitment to delivering exceptional service.
• Able to work well as part of a team.
• Availability to work flexible hours, including evenings and weekends as needed.

Benefits

• 100% remote job working in the comforts of your home
• Non-toxic environment
• Growth potential