Service Advisor (Experienced)

About the role

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates.

Audi Dominion, a Cavender Auto Family dealership, is currently seeking a talented Experienced Service Advisor to join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here.

Why Work at Audi Dominion and Cavender Auto Family

Why Work As a Service Advisor At Audi Dominion: Top 5 Audi dealerships in the nation, Avg Gross per advisor was $78,000 for the last 2 months, Strong Stable leadership team, Professional Development, 53 technician bays, 4-day work week.

Why Work at the Cavender Auto Family? We offer Medical, Dental and Vision Insurance, and pet insurance, Paid Time off, Paid Maternity and Paternity leave (Parental Leave), Company Paid $10,000 life insurance policy, Employee discounts on Vehicles, Service and Parts, Ongoing Professional growth and development training.

Responsibilities

• Greet all customers promptly and professionally
• Determine customer’s primary concern and then review additional maintenance needs at time of write up
• Offer a Multipoint inspection and a technician video to every customer
• Provide electronic estimates, with the customer and dealership’s best interest in mind
• Provide status updates on a regular basis
• Handle all customer complaints immediately and resolve to the customer’s satisfaction
• Establish and maintain great customer relationships that encourage repeat and referral business
• Work as a team player and uphold the company’s standards of professionalism and integrity
• Other duties as assigned

Requirements

• A Minimum 2 years of Service Advisor Experience Required
• A CSI focused mindset
• A proven track record of GP, ELR & Hours per RO
• A clear understanding of providing a highline guest experience
• High School Diploma/GED is required
• Must be energetic, enthusiastic and team oriented
• Must be skilled at listening, problem solving and communication
• Submit to and successfully complete MVR, background check, and pre-employment drug test
• Valid driver’s license