Service Advisor Customer Support Representative

About the role

When you work with Clarke, you work with an industry leader! Do you have experience working with Heavy Duty Truck Parts and Service? Are you looking for a good new opportunity? We would like to talk with you! In this role, Service Advisor - Customer Support Representative, associate will interpret customer needs on telephone or in person to fulfill the parts and service needs of the customer.

Responsibilities

• Open and close parts and service tickets for both warranty and customer pay invoices.
• Talk with customers by phone or in person to identify parts and/or service needs and set those customers up with our scheduling system.
• Complete information, determine charges for service requested, and quote labor and/or parts required by customer.
• Solicit sale of new or additional parts or services.
• Read parts and service manuals to ascertain type and specification of part.
• Utilize computer system for entering and updating customer orders.
• Write an accurate, descriptive and clear repair order for work to be performed.
• Efficiently and accurately enter the order information into a specialized computer system.
• Effectively participate in self‑directed work teams.

Requirements

• High school diploma or general education degree (GED)
• Previous diesel/auto technical or customer service experience
• Valid Driver's License
• Commercial Driver's License (CDL) a plus
• Ability to obtain DOT Med Card
• Physical ability to move frequently, stand, walk, sit; use hands to touch, handle, feel, reach; regularly lift/move up to 50 lbs and occasionally up to 100 lbs with assistance
• Ability to read and write reports
• Ability to implement and enforce health and safety rules, regulations, policies, procedures, and prescribed instructions

Benefits

• Weekly pay
• Medical, dental, vision insurance (starts first day of the month after you start)
• Healthcare savings account option with annual company contribution
• 401(k) savings plan with company contribution every paycheck
• Paid holidays and vacation
• Life and disability insurance
• Free access to perks discounts on dining, travel, retail, and other services nationwide
• Training, highly competitive salary, hiring bonus, full benefits package, excellent opportunity for career growth
• Work with a great team of people

Pay

• Flexible and competitive pay
• Highly competitive salary
• Hiring bonus

Schedule

Monday–Friday: Day shift