Service Advisor | Commission-Based - Tonkin Gresham Honda

About the role

You are a professional, customer‑focused Service Advisor who takes pride in delivering a smooth, positive experience for every guest. You thrive in a fast‑paced service environment, are highly organized, and enjoy being the key point of contact for customers from vehicle drop‑off through pick‑up. Clear communication, attention to detail, and strong follow‑through are at the core of how you work. In this role, you’ll guide customers through their service and repair needs, ensure expectations are set accurately, and help create an efficient and welcoming service experience. You’ll bring these skills to Tonkin Gresham Honda, a dealership with a growing Service Department that values professionalism, teamwork, and excellent customer care.

Responsibilities

• Greet customers in a prompt and professional manner upon arrival
• Accurately document customer concerns and recommend necessary services
• Communicate effectively with technicians and parts staff to coordinate repairs
• Provide timely updates to customers regarding the status of their vehicles
• Review completed work with customers and ensure satisfaction before vehicle delivery
• Help maintain service department goals and customer satisfaction standards

Qualifications

• Previous experience as a Service Advisor or in a customer-facing automotive role preferred
• Strong communication and organizational skills
• Ability to manage multiple tasks in a high-volume environment
• Professional appearance and demeanor
• Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check, and a pre-employment drug screen.

Benefits

• Stability & Growth – Join a well-established dealership with a steady flow of customers and clear paths for career advancement
• Competitive Benefits – Affordable health insurance, a strong 401(k) match, and paid time off starting on day one
• Positive Work Culture – Collaborative environment where team members are respected, supported, and empowered to succeed
• Customer-Focused Approach – Commitment to providing every customer with a service experience that reflects professionalism, efficiency, and care
• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• Voluntary benefit options including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Pay

Pay range: $5000.00 to $8000.00, depending on experience